Privacy Policy

Top Tier Integration and Security
Effective Date: January 1, 2025

Important Notice Regarding Text Messaging Data

Top Tier Integration and Security (“we,” “us,” or “our”) does not share customer opt-in information — including phone numbers and consent records — with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

Personal Information

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Process transactions and payments
• Communicate with you about inquiries, appointments, and updates
• Enhance website functionality and user experience
• Ensure security and prevent fraud
• Maintain records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

SMS Terms Summary:

By subscribing to text messages from Top Tier Integration and Security, you agree to receive messages about your appointments, service updates, and customer support. Message frequency varies. Reply “STOP” to cancel or “HELP” for help. Standard message and data rates may apply.

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP.”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• All opt-out requests are processed within 24 hours.

Message Frequency & Content

• Message frequency varies based on your interactions with our business.
• Messages are directly related to the services you have requested.
• We do not send promotional content without specific consent.

Help & Support

• Reply “HELP” for assistance or contact us at support@toptieriands.com.
• Customer support is available during regular business hours.

Carrier Information

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services (such as customer service) is permitted.
All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share limited data with:

Service Providers

• Third-party vendors who assist in operations (e.g., payment processing, appointment scheduling).
• SMS aggregators and providers solely for the purpose of delivering consented messages.
• All service providers are contractually required to maintain confidentiality and security.

Legal Compliance

• When required by law, legal process, or to protect our rights.
• In response to valid law enforcement requests or court orders.

Business Transfers

• In the event of mergers, acquisitions, or sale of assets.
• Your data remains protected under this policy in such cases.

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except for aggregators and providers necessary to deliver SMS services.

5. Data Security

We maintain reasonable security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and software updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We use commercially acceptable means to safeguard your information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking “Unsubscribe”
• Opt out of SMS messages by replying “STOP”
• Request details on how we process your data
• Withdraw consent at any time for future communications
• File a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies. This Privacy Policy applies only to information collected by Top Tier Integration and Security.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date shown above.
For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Top Tier Integration and Security
📍 21 Andover Ln, Woodmere, NY 11598
📞 +1 (718) 521-6265
 support@toptieriands.com
🌐 https://toptieriands.com/

By using our website and services, you consent to this Privacy Policy.